Inside Sales Coordinator

About RBR

At RBR, we’ve been making waves in oceanography since 1973, designing cutting-edge instruments to measure our blue planet. Built to withstand some of the harshest environments on Earth, our instruments are deployed from the ocean’s deepest trenches to the polar ice caps, capturing essential data on water temperature, salinity, pH, and more. This data empowers researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps Institution, and the British Antarctic Survey.

At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From monthly Friday lunches to social events, we’re a crew that thrives on taking on complex and exciting challenges that have a meaningful impact on the blue planet! Ready to make waves with us? Apply below!

About the role

We’re looking for an Inside Sales Coordinator to join our Ottawa team! In this role, you’ll manage the sales process from vetting incoming customer inquiries through to validating purchase orders (POs), ensuring accuracy and smooth handoffs to the Sales Operations team. You’ll work closely with Sales, Operations, Finance, and Marketing to keep everything running efficiently—whether it’s processing orders, updating Salesforce, assisting with tenders, or supporting the sales team with administrative tasks.

What you’ll do

• Triage inbound customer inquiries from various channels

• Enter, qualify, and assign inbound leads to the appropriate Technical Sales Manager (TSM)

• Review and validate purchase orders (POs), ensuring accuracy in pricing, payment terms, and shipping details before passing them to Sales Operations for fulfillment

• Work closely with TSMs, Operations, and Finance to resolve order discrepancies and keep processes running smoothly

• Maintain and update Salesforce records, including customer accounts, contacts, opportunities, and quotes

• Support TSMs with tenders, lead management, order processing, and customer inquiries

• Work with the Director of Sales to track key sales metrics, assisting with dashboard and report management, and ensuring Salesforce data remains accurate and up to date

• Assist with tender submissions, proposals, quotes, and other administrative sales tasks

• Provide backup support to TSMs as needed

• Collaborate across teams to improve communication, streamline processes, and enhance the efficiency of the sales processes

• Work with Sales Operations to identify and implement process improvements that enhance customer satisfaction

What you bring

• Bachelor's degree, diploma or equivalent in business, management, technology, science, or engineering

• 2+ years of experience in sales coordination, order processing, or customer service

• Strong attention to detail and ability to multitask in a fast-paced environment

• Experience with CRM management (Salesforce preferred) and data entry

• Excellent communication and organizational skills

• A proactive mindset with a knack for improving processes

• Ability to work cross-functionally with sales, operations, finance, and marketing teams

• Adaptability and willingness to take on new responsibilities as the role evolves

Nice to haves

• Experience with Salesforce, Jira, and Confluence

• Familiarity with tender submissions and proposal processes

• Knowledge of order processing and customer portals

• Knowledge and/or interest in the ocean science world

Current perks at RBR

🌴 20 days of vacation, plus a company-wide holiday shutdown and paid sick days

⏰ Work from wherever Wednesdays (most roles eligible)

🩺 Benefits from day 1 & RRSP contribution matching

💰 Company-wide bonus program

🏋🏽 Annual fitness reimbursement program

🚴 Greener commuting incentive program (bike-to-work, carpool, or transit passes)

🚗 EV reimbursement program + on-site charging stations

💝 Charitable donation matching

🌮 Monthly Friday lunches (on us)!

At RBR, we celebrate and support diversity in our workplace, we are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We seek to recruit the best and most talented people for the job. Accommodations are available on request for candidates taking part in all aspects of the selection process.