
Production and Service Technician
- On-site
- Ottawa, Ontario, Canada
- Operations
Join RBR as a Production and Service Technician! Assemble, test, troubleshoot, document and repair instruments, collaborate with teams, and ensure high-quality results to support scientists worldwide.
Job description
About RBR
Since 1973, RBR has been designing and manufacturing oceanographic instruments in Ottawa, Ontario to measure our blue planet. The effects of climate change are being seen from the ocean’s abyss to the polar ice caps and our sensors quantify this change to support better analysis, improved planning, and more effective mitigation strategies. Our instruments measure water parameters in some of the harshest environments on the planet! They are mounted on underwater drones, dropped out of planes, and sent to the bottom of the ocean – sometimes for years at a time – all in an effort to get precise and accurate data to support climate research! We have been fortunate to be able to partner with some of the world's leaders in the field of ocean science, like Fisheries and Oceans Canada, The Scripps Institution of Oceanography, The Woods Hole Oceanographic Institution, The Norwegian Polar Institute, and The British Antarctic Survey, just to name a few!
At RBR, our people care about the environment, our community, their work, and - of course - each other! We value curiosity, experimentation, and doing the right thing, and while we do some serious work to support world-changing science, we don’t take ourselves too seriously – we like to let our hair down and cut loose too!
About the role
As a Production and Service Technician at RBR, you will have the opportunity to work on all aspects of our instruments from assembly, configuration, final test, and repairs and service. You're a curious hands-on problem solver who has the ability to work independently, take responsibility, and produce high-quality work. As part of a small team of technical experts, you must be dedicated, an effective communicator, and thrive in a fast-paced environment. If you're ready to contribute your expertise in a dynamic role, we'd love to have you join our team!
What you'll do
Troubleshooting and reporting using an issue management software, like Jira, of RBR instruments for failures both for service and production
Provide detailed reports of instrument failures and required repairs, with the ability to demonstrate reasoning directly to the support team responsible for customer communication
Repairing of defective instruments
Setting up, performing configuration and final test of RBR instruments
Reading, understanding and generating process documentation, drawings and electrical schematics to repair product issues
Work closely with the service coordinator to set priorities and work through repair issues and potential hurdles to timely completion
Job requirements
What you bring
Degree in Electronics Technician program or equivalent
5+ years of relevant experience working in manufacturing or engineering labs; including 3+ years of electro-mechanical assembly experience
Familiarity with electro-mechanical assembly, wiring and connectors as well as mechanical assemblies
Good mechanical aptitude and understanding of dimensioning and tolerancing of mechanical drawings
Proficiency in building, testing, and troubleshooting electronic hardware with expertise in using various types of electronic test equipment
Familiarity with workmanship standards including PCB assembly, repair and inspection
Strong soldering skills, both with iron and hot-air, comfortable hand-soldering soldering 0402 pitch components and QFN packages down to 0.4mm pitch
Manage spare part ordering systems and procedures to keep repair timelines as short as possible, communicating shortages as they arise
Good communication skills with the ability to effectively manage multiple projects and work with multiple departments in a dynamic, interrupt-driven environment.
Ability to multitask, work with cross-functional teams, and identify and coordinate with the stockroom, while managing time efficiently to drive results.
Nice to have
Exposure to working with various softwares, including ERP systems like Business Central
Current perks at RBR
🌴 20 days of vacation, plus a company-wide holiday shutdown and paid sick days
⏰ Work from wherever Wednesdays (most roles eligible)
🩺 Benefits from day 1 & RRSP contribution matching
💰 Company-wide bonus program
🏋🏽 Annual fitness reimbursement program
🚴 Greener commuting incentive program (bike-to-work, carpool, or transit passes)
🚗 EV reimbursement program + on-site charging stations
💝 Charitable donation matching
🌮 Monthly Friday lunches (on us)!
At RBR, we celebrate and support diversity in our workplace, we are an equal-opportunity employer and are committed to creating an inclusive environment for all employees. We seek to recruit the best and most talented people for the job. Accommodations are available on request for candidates taking part in all aspects of the selection process.
- Ottawa, Ontario, Canada
or
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