Production and Service Technician

About RBR

At RBR, we’ve been making waves in oceanography since 1973, designing cutting-edge instruments to measure our blue planet. Built to withstand some of the harshest environments on Earth, our instruments are deployed from the ocean’s deepest trenches to the polar ice caps, capturing essential data on water temperature, salinity, pH, and more. This data empowers researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps Institution, and the British Antarctic Survey.

At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From Friday lunches to social events, we’re a crew that thrives on taking on complex and exciting challenges that have a meaningful impact on the blue planet! Ready to make waves with us? Apply below!

About the role

As a Production and Service Technician at RBR, you will have the opportunity to work on all aspects of our instruments from assembly, configuration, final test, and repairs and service. You're a curious hands-on problem solver who has the ability to work independently, take responsibility, and produce high-quality work. As part of a small team of technical experts, you must be dedicated, an effective communicator, and thrive in a fast-paced environment. If you're ready to contribute your expertise in a dynamic role, we'd love to have you join our team!

What you'll do

• Troubleshooting and reporting using an issue management software, like Jira, of RBR instruments for failures both for service and production

• Provide detailed reports of instrument failures and required repairs, with the ability to demonstrate reasoning directly to the support team responsible for customer communication

• Repairing of defective instruments

• Setting up, performing configuration and final test of RBR instruments

• Reading, understanding and generating process documentation, drawings and electrical schematics to repair product issues

• Work closely with the service coordinator to set priorities and work through repair issues and potential hurdles to timely completion 

What you bring

• Degree in Electronics Technician program or equivalent

• 5+ years of relevant experience working in manufacturing or engineering labs; including 3+ years of electro-mechanical assembly experience

• Familiarity with electro-mechanical assembly, wiring and connectors as well as mechanical assemblies

• Good mechanical aptitude and understanding of dimensioning and tolerancing of mechanical drawings

• Proficiency in building, testing, and troubleshooting electronic hardware with expertise in using various types of electronic test equipment

• Familiarity with workmanship standards including PCB assembly, repair and inspection

• Strong soldering skills, both with iron and hot-air, comfortable hand-soldering soldering 0402 pitch components and QFN packages down to 0.4mm pitch

• Manage spare part ordering systems and procedures to keep repair timelines as short as possible, communicating shortages as they arise

• Good communication skills with the ability to effectively manage multiple projects and work with multiple departments in a dynamic, interrupt-driven environment.

• Ability to multitask, work with cross-functional teams, and identify and coordinate with the stockroom, while managing time efficiently to drive results.

Nice to have

• Exposure to working with various softwares, including ERP systems like Business Central

Current perks at RBR

🌴 20 days of vacation, plus a company-wide holiday shutdown and paid sick days

⏰ Work from wherever Wednesdays (most roles eligible)

🩺 Benefits from day 1 & RRSP contribution matching

💰 Company-wide bonus program

🏋🏽 Annual fitness reimbursement program

🚴 Greener commuting incentive program (bike-to-work, carpool, or transit passes)

🚗 EV reimbursement program + on-site charging stations

💝 Charitable donation matching

🌮 Monthly Friday lunches (on us)!

At RBR, we celebrate and support diversity in our workplace, we are an equal-opportunity employer and are committed to creating an inclusive environment for all employees. We seek to recruit the best and most talented people for the job. Accommodations are available on request for candidates taking part in all aspects of the selection process.